Customer Service Advisor

Job description

Join Our Team as a Customer Service Advisor – Based in Oldham Are you passionate about helping others and delivering outstanding service? We’re looking to recruit several Customer Service Advisors to join our friendly and dedicated team in Oldham. What You’ll Do: As a Customer Service Advisor, you’ll be the first point of contact for our residents. You’ll handle a variety of queries, some of which may be sensitive or complex, with empathy and professionalism. Your role will be key in ensuring our residents feel heard, supported, and valued. About the Role: Full-time: 35 hours per week: Hybrid working: 3 days in the office, 2 days remote Shift pattern: Rotational shifts covering 8:00am – 8:00pm; You must be able to work all shift patterns What We’re Looking For: We welcome applicants from all backgrounds — no prior experience in housing or contact centres required. What matters most is your attitude and approach: Skills: Exceptional customer service skills: Proven experience in delivering outstanding support, with a genuine commitment to helping others. Strong communication abilities: Confident and clear across phone, email, and live chat. Attention to detail: Methodical, accurate,...