Patient Account Representative I Customer Service Correspondence Clerk

Job description

JOB SUMMARY: At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned. Education/Training: Licensure/Certification: Experience: Hours : Other : - Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed. - R esponsible for photocopying, filing and maintaining documents as needed. - Complete requests from other departments, doctor’s offices and insurance co. in a timely manner. - Perform insurance billing tasks for all insurance as assigned by management. - Processes and work all incoming outsourced vendor requests, as assigned. - Performs all scanning and indexing functions, as necessary. - Processes patient credit card payments in person or over the phone. - Transfers outsourced accounts to the appropriate vendor timely and accurately. - Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures. - Covers the front desk for walk-in patients. - Ensures tha...