Customer Care Representative

Job description

McKinney Collision Location: 2151 Wilmeth Rd, McKinney, Texas 75071 Summary: Responsible for maintaining customer satisfaction throughout the dealership contributing to business development. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. - Addresses customer concerns - Strives to resolve issues between customers and dealership (sales and service) - Works closely with department managers to ensure customer satisfaction - Follows up with customers through telephone and mailings prior to purchase - Follows up with customers through telephone and mailings after purchase - Follows up with customers through telephone and mailings after service - Maintains CSI at or above Company standards - Maintains an organized, clean and safe work area - Participates in required training - Records all hours worked accurately in c...