User Support & Junior Systems Administrator

Job description

About ICE Consulting: ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: - Provide technical support to users, addressing and resolving hardware and software issues. - Assist in the maintenance and administration of servers and networks. - Document and track support requests using ticketing systems. - Conduct training sessions for users on IT best practices and system usage. - Manage and maintain asset inventory of hardware and software. - Support the implementation of security protocols and monitoring systems. Qualifications: - 4+ years of hands-on...