Shift Monitor

Job description

THE SALVATION ARMY NORTH AND CENTRAL ILLINOIS DIVISION Evangeline Booth Lodge POSITION DESCRIPTION: POSITION TITLE : Shift Monitor: LOCATION/DEPT : Evangeline Booth Lodge: REPORTS TO : Social Services Manager FLSA CATEGORY : Non-Exempt: STATUS TYPE : RFT: DEPARTMENT MISSION: To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and the community in a team-focused manner with the entire Lodge staff. OUTCOMES: Shift Monitors provide consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the case managers and Social Service Manager. This includes assistance with written and oral communications and while maintaining confidentiality. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Program/Administrative Duties - Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and...