Desktop and System Support Technician, Senior

Job description

Job Title: Senior Desktop and Systems Support Technician Job Summary: Under general direction, monitor and respond to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software. Responsibility: - Provide 2nd tier support to existing applications. - Transfer existing applications to new technologies. - Develop and analyze program designs, implement alteration flexibility to incorporate automated feedback. - Develop applications to meet the business needs of the facilities, or the corporation on a whole, which includes: - Developing the application based on the design laid out in the proposal; - Most applications developed are n-tier applications which use SQL Server as a back-end database (SQLite); - Combination of programming languages includin...