Customer Success Manager

Job description

Who We Are Concert Health is a mission-driven Behavioral Health Medical Group bringing evidence-based behavioral health services to primary care practices and organizations across the country. Through outcome-driven clinical work, we are making great strides in increasing accessibility to behavioral healthcare for the patients who need it the most. Concert Health helps primary care providers deliver exceptional, reimbursable, and integrated behavioral health services to their patients. We provide primary care partners with a comprehensive Collaborative Care solution - therapists as care managers, psychiatric providers as consultants, and the progressive technology needed to treat their patients. Our remote team provides evidence-based interventions to promote accurate diagnoses, symptom reduction, treatment plans, and optimal patient outcomes. Who You Are: The Customer Success Manager (CSM) is accountable for the successful launch, adoption, retention, and strategic growth of Concert Health’s partner accounts. This is a highly proactive role for a driven, solutions-oriented operator who takes ownership and consistently pushes initiatives forward. The CSM ensures partners effectivel...