AI Engineer / Senior Platform Support Officer

Job description

Who We Are Looking For This is an L3 Support Engineer / Senior Platform Support Specialist position within the Generative AI Team . Our primary objective is to ensure the reliability, performance, and operational excellence of enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems — specifically Azure OpenAI, Azure AI Foundry, Databricks, and AWS Bedrock . As a member of the Global AI Team, the incumbent will serve as the highest tier of technical support and escalation, partnering with development teams, infrastructure teams, cloud engineering, and business stakeholders across regions to diagnose complex issues, drive root cause analysis, optimize platform performance, and ensure seamless availability of Gen AI services that power critical business functions. What You Will Be Responsible For As an L3 Support Engineer , you will serve as the senior-most technical escalation point for all Gen AI platform issues, combining deep platform expertise with strong troubleshooting, communication, and cross-functional collaboration skills. - Serve as the final escalation tier (L3) for complex production incidents related to Azure OpenAI, Azure AI Foundry, Databricks, and...