Client Support Specialist

Job description

When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success. - Support the team in all aspects of retail execution, compliance, and issue resolution. - Manage all calls, issues and inquiries from the client, retailers, internal departments and field team. - Assist with service order questions and job instructions. - Ensure customer satisfaction with professionalism and positivity. - Execute outbound calls to ensure in-store compliance. - Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables. Minimum Education and Work Experience: - High School diploma or equivalent in industry name required. - Previous retail, merchandising and/or call center experience required. Knowledge, Skills, and Abilities:...