Service Coordinator

Job description

Job functions and duties: - Dispatches, schedules, and coordinates the work of Field Technicians daily. - Prioritizes the need and urgency of service request calls. - Directly communicates scheduling of all on site work with our customers in advance. - Responsible for understanding and managing our cost containment in the performance of our PM. - Agreement portfolio as well as the Demand Service and Projects work. - Responsible for issuing and accurately entering PO’s provided to Field Technicians. - Engages in follow-up communication with our customers to ensure complete customer satisfaction. - Functions as a constant contact between the field and the office. - Keeps Field Technicians informed of the status for needed parts or materials to complete assigned tasks. - Daily reconciles truck inventory. - Daily completes open work orders to prepare for billing. - Daily scrubs open work orders to prepare labor for payroll. - Attends and participates in scheduled weekly / monthly Team Meetings. - Orders parts and renews contracts. - Job setup/scheduling/technician time tracking via COINS. - Processes purchase orders and reconciles purchase order log. - Maintains an active log of existi...