Infrastructure Operations Analyst

Job description

The M365 Operations Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The Mid-Level M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site, supporting day-to-day operations and contributing to service improvements. - Monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements. - Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID. - Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. - Assist in managing guest account lifecycle and Azure AD B2B...