Guest Services Representative-Outdoor Pools Cashier

Job description

Full Salary Ranges: $15.16 - $21.75 Hourly Anticipated Hiring Ranges: $15.16 - $18.46 Hourly Job Summary: Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation Facilities. This position assists with daily facility operations. The position will work at Centennial Pool and Discovery Bay. Experience, Knowledge, Skills: Preferred: - Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required. - Experience and knowledge of computer operations and use of software packages including Microsoft Office applications. - Spanish/English bilingual skills. Knowledge, Skills, and Abilities: - Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction. - Knowledge of incident response and handling methodologies. - Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor. - Knowledge of the bu...