Staffing Program Manager - El Paso, TX

Job description

As a Staffing Program Manager, you will lead a team of Customer On-Sites across a portfolio of strategic customer accounts. You are the connective tissue between the field and Traba HQ, accountable for the operational health, service delivery, and growth of every account in your book of business. This role is equal parts strategic and hands-on. You'll set the standard for how Traba shows up on-site, coach your team to deliver, and step in directly when accounts need escalation or extra coverage. The best candidates love being in the weeds while still stepping back to spot patterns, raise the bar, and build a high-performing team. Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer On-Sites. Set clear expectations and build a culture of accountability and continuous improvement. Account Portfolio Ownership: Own the operational health of your accounts, including service levels, fill rates, attendance, and worker performance. Customer Relationship Management: Serve as the senior Traba relationship owner. Run business reviews, lead escalations, and drive retention and wallet expansion. Field Presence: Spend meaningful time in the field, visiting sites, supp...