Technical Support Referent with Italian

Job description

Overview Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses. Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain. With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994. Responsibilities: - Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills. - Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures. - Ensures monitoring and management of support requests throughout their lifecy...