Print Support Specialist II

Job description

Field Representative II, Print Support Position Profile Responsible for the daily support of assigned RICOH managed devices within a customer’s fleet. Responds to customer requests for technical support and training with a strong focus on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment and for appropriately facilitating service and supply requests. Capable of performing basic end-user device maintenance tasks and escalating service problems as necessary. Responsibilities may also include printer hardware procurement and management of on-site parts and consumables inventory. Job Duties and Responsibilities: - Works to ensure that Service Level Agreements (SLAs) between the customer and RICOH are achieved. - Responsible for daily monitoring of device service and supply alerts, responding to and resolving service requests to ensure device availability meets SLAs. - Maintains an accurate asset list and device location using printer fleet tools and databases. - Supports continuous fleet optimization efforts through identification of overutilized, underutilized, frequently serviced, and exception devices. - Responds to customer support requests and...