Service Advisor

Job description

The purpose of our Service Advisor is to maximize our Clients' experience with our Dealership. Your two objectives are to be sure your Customer's car is fixed right by extracting the symptoms from your Customers that will enable our Technicians to experience our Customers' issues, and then correct same, and selling the necessary labor and parts to our Customers to repair and maintain their vehicles properly. Our Service Advisors must maintain dealership standards of quality and Customer satisfaction. RESPONSIBILITIES: - Interpreting customer concerns and comments and liaising with technicians. - Greeting customers and scheduling services. - Liaison with customer about any additional work required. - Estimating time and costs associated with repairs. - Handling customer complaints. - Responding to customer request and needs. - Working with technicians and tracking the vehicle through the workshop. REQUIREMENTS: - Listens to requests of the service desired and explains the repair or service order. - Generates profit by selling service, repairs and parts. - Estimates the cost and time needed to do the repair and gathers needed information for EXT warranties and insurance companies. -...