Welcomist Internship - Boutique Roma

Job description

GENERAL ROLE: The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized. MAIN RESPONSABILITIES: The Intern will be involved in the following activities: Welcome clients with a warm and hospitable greeting; Build strong relationships with clients in order to discover their needs and wishes; Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; Manage customer queues through a dedicated app on Hermès devices; Support the Sales Associates Team by helping schedule their appointments and customer visits; Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery. PROFILE: Bachelor’s degree preferably with a linguistic or fashion/luxury focus; Fluency in Italian and English. A third language will be considered an advantage; Proficient with Excel / IT tools; Willing to work with expected full-time working hours; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. H...