Director, Design, Customer Resiliency

Job description

Director, Design, Customer Resiliency We’re currently seeking a Product Design Director to lead the Customer Resiliency Experience Design team. This team is dedicated to enabling customers experiencing financial hardship to stabilize their finances. We achieve this through seamless self-servicing digital experiences and the expert support of our customer service agents. Our core mission is to ensure customers are fully informed of their options and can navigate their financial recovery journey with ease and confidence. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations: As the Director of the Custom...