Program Scheduler | Hospice Care | Irvine CA

Job description

- Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source. - Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9am local time. - Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9am local time. - Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting - Supports Admissions team to exceed program goals. - Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers. - Enters accurate information to support data integrity in VITAS computer applications. - Responds accurately to all questions received regarding services provided by Vitas. - Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission. - Escalates matters to Admissions Manager when assistan...