Process Improvement Senior Analyst

Job description

Are you passionate about driving better customer outcomes through data, process design, and remediation excellence? We’re looking for a Process Improvement Senior Analyst to join Bankwest’s Customer Remediation team. This is your opportunity to make a tangible impact by identifying and troubleshooting failures, calculating compensation, and helping put things right for our customers. You’ll work alongside a collaborative team of analysts, product owners, and remediation specialists to deliver high-quality, compliant, and timely remediation outcomes. If you have experience working on remediation programs, strong business acumen and understanding of Bankwest products, analysis skills, advanced Excel and data manipulation capabilities, and a knack for discovery and documentation techniques, we’d love to hear from you. Apply now and help us build a better Bankwest. See yourself in the team: The Process Improvement Senior Analyst is responsible for identifying and analysing issues that impact customers, designing, and implementing customer remediation solutions that ensure compliance, operational efficiency, and customer outcomes. This role leverages business analysis, data insights, pr...