Analyst, Client Operations

Job description

At January, we're fixing what's broken in credit. Our data-driven platform rebuilds trust, delivers results, and helps millions move toward brighter financial futures while bringing humanity to consumer finance. Using data intelligence, we create trust and deliver better outcomes for consumers and creditors alike. Our mission is simple: expand access to credit while empowering consumers to achieve lasting stability and control of their financial lives. We began by building the foundation for creditors to engage with and support their borrowers at scale across the entire debt lifecycle. We've mastered outsourced collections by combining best-in-class performance with differentiated consumer satisfaction and superior compliance. And we're just getting started. Together, we're creating a financial system where trust and opportunity spark lasting change in people's lives. About the Role: As a Client Operations Analyst, you'll prove that technical depth plus ownership creates operational excellence that makes enterprise clients trust January. This role is hands-on: investigate data discrepancies, debug YAML-based workflows, and deliver complete diagnostic groundwork when escalation is n...