Administration/Customer Support Officer

Job description

OUR PURPOSE IS ‘TO PROTECT’: WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE: Administration/Customer Support Officer - Permanent full-time role available (7.25 hr days) - Office based role in Singleton with onsite parking available About the role: In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. You will have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries related to medicals. You will have excellent customer service skills working with both internal and external customers. Your typical day will include: - Manage incoming calls via a call queue - Address any incoming emails - Administer and coordinate the processing of Order 45 medical assessments - Maintaining accurate information and file management - Provide general administrative support About you: Your education, experience and skills include: - HSC or TAFE equivalent - Cert III in Business Administration (desirable) - Previous administration experience in a medical practice or scheduling and appointment allocation (desirable) - Dedicated team player with a focus on customer...