Participant Experience Liaison

Job description

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care, and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program, and plays a key role in supporting participants throughout their entire WelbeHealth journey. Essential Job Duties: - Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care - Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys - Facilitate communication among service providers, families, participants, and caregivers - Provide customer service calls to ensure satisfaction with IDT and specialty care appointments - Support...