Operations Manager NO/DK

Job description

YOUR MISSION AT VOI: As an Operations Manager for Norway and Denmark, you will focus on the strategy, execution and continuous improvement across our in-field & warehouse operation, support the fleet organisation to deliver operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), and other central stakeholders and contribute directly to the operational excellence and success of our operations in both countries. This will include: Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark, Driving strategic and data-driven decision-making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive...