Senior L3 Support Engineer II

Job description

Joining Collibra’s Support team Collibra is looking for a high-impact Advanced Senior Support Engineer (L3) to serve as the final technical authority within our global support organization. In this role, you aren’t just a troubleshooter; you are an investigator, a mentor to our Customer Support Engineers, and the ultimate gatekeeper before a ticket reaches Product & Engineering. You are motivated by the challenge of scaling a growing company and excited by the "hunt" for deep-seated bugs. You focus on quality, knowing exactly what to test to execute change with confidence. At Collibra, the customer is our “True North” and our Support team spearheads that commitment to excellence! This is a hybrid role based in our Prague office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team. Advanced Senior Support Engineers at Collibra are responsible for - Being the Subject Matter Expert (SME), bridging the gap between customer-facing support and product development. - Reviewing and validating complex tickets, ensuring every investigation is exhaustive and root caus...