Guest Service Representative

Job description

Are you looking for a full or part-time job that has flexible scheduling, career growth, and great discounts on cake? At Nothing Bundt Cakes (NbC) in Rockwall, we believe in creating a warm, welcoming environment for our guests and teammates, offering creative solutions for unique celebratory occasions, and, of course, selling our delicious cakes. Here we are part of a Bundt Family and encourage personal and financial growth within our bakery and brand. The Guest Service Representative is the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: - Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. - Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, sp...