Data Analyst (Customer Experience & AI Operations) / Analyste de données (Expérience client et opérations d’IA)

Job description

UNCAGE YOUR AMBITION as a Data Analyst (Customer Experience & AI Operations) We are FlightHub Group , an ambitious team of people that created FlightHub and Justfly . Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world. We are looking for a detail-oriented and customer-focused Data Analyst to join our Customer Service team. This role is a blend of data analysis, quality assurance, and AI operations, with a strong emphasis on improving customer experience . You will be responsible for owning and optimizing internal AI bots , ensuring their responses are accurate, helpful, and aligned with customer needs. In addition to analyzing data, you will review real customer interactions, validate AI performance, and occasionally engage with customers to suppo...