Senior Associate, Sapphire Portfolio Performance and Strategy

Job description

Job Description You will help shape how Sapphire serves its customers by turning insights into action. You’ll analyze portfolio performance, design engagement and loyalty strategies, and collaborate across teams to drive sustainable growth and profitability. Join us to make an impact for customers and the business. Job Summary: As a Senior Portfolio Performance and Strategy Associate in the Sapphire team, you will analyze the performance of the Sapphire cards portfolio and define engagement strategies that enable growth and profitability. You will dive deep into customer behavior, identify segments, and translate insights into portfolio initiatives in partnership with cross‑functional stakeholders. Your work will connect strategy, analytics, and execution to strengthen customer loyalty and portfolio performance. Job responsibilities: - Lead analysis of Sapphire cards performance to surface drivers of growth, engagement, and profitability across customer segments. - Define engagement and loyalty strategies, including, surprise‑and‑delight, and initiatives focused on best customers - Leverage enterprise assets across Commerce, Travel, Banking, and Wealth to elevate value for top Sapp...