Customer Service Advisor

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: . Job Description: Work Schedule: Mon-Sat (5 days working on Rota) Delivery Key responsibility: - Receiving and inputting postal appeals on to the CMS - Professionalism in gathering the data - Sufficient and accurate data recording - Recording in a timely manner. - Ensure all appeal correspondence is available within a suitable time. - Ensuring evidence from both parties is attached to the right case; - Liaise with appellants to ensure all correct information is received. - Respond and action queries received from appellants - Respond and action queries and requests from London Councils Staff - Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, evidence from EA, evidence from appellant, case related correspondence, non-appeal/non-case related correspondence); - Filing data/correspondence appropriately and cross-referencing to other documentation as appropriate; - Preparing and distributing outgoing correspondence and reports emanating from the system, whether electronically or in paper form; - Assistance to adjudicators in minor administrative func...