Senior On-Site Service Specialist

Job description

Position Profile The Senior On‑Site Service Specialist provides operational support across multiple service areas, including high‑volume duplicating and production printing, mail services, shipping and receiving, and bindery functions. This role may also support reception, hospitality, file services, meeting setups, quality control, and light building services. Due to the higher level of customer interaction, presentation, and telephone skills required—particularly when performing temporary or occasional receptionist duties—this position is classified as Senior level. The role reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager , depending on site structure. Job Duties and Responsibilities: - Operate high‑volume and production copy machines; perform binding and finishing work. - Ensure convenience copiers are operating properly through daily inspections; clear paper jams and report issues to technicians. - Perform basic equipment troubleshooting and escalate service calls as needed. - Set up equipment per customer requirements, including adding toner and stocking paper. - Perform scanning and imaging of documents. - Provide temporary or occasional recep...