Wires General Manager, Executive Director

Job description

As an Executive Director, General Manager in Chase's Wires, International, and Blockchain Payments product, you will own the strategy and operational performance for one of Chase's most critical and complex payment rails. You will lead across strategy and planning, operations strategy, issue management, and controls—partnering with executives and cross-functional leaders to drive outcomes that matter for customers, the business, and the broader financial system. In this role, you will operate with urgency, command executive-level communications, and translate competitive, regulatory, and customer insights into a clear roadmap and measurable results. Job Responsibilities: - Own the wire strategy, multi-year roadmap, and OKRs/KPIs across customer experience, resiliency, operational performance, risk, delivery, and financial outcomes aligned to business objectives and customer needs - Lead strategy and planning, supporting trade-off decisions with financial rigor, and partner with product development team to own the end-to-end wire product book of work across intake, prioritization, sequencing, and outcomes tracking - Define and drive the operations strategy for wires, aligning produc...