Account Manager, Commercial Card (Strategic)

Job description

Account Manager, Commercial Card (Strategic) Job Description: The Strategic Account Manager (AM) is a dedicated overlay resource supporting the bank’s largest and most complex Commercial Card programs. In partnership with the Card Account Manager who remains the primary card relationship owner, the Strategic Account Manager provides incremental, hands‑on support to enhance the client experience, execution quality, and overall program outcomes. This role is focused on deep client engagement, operational execution, and proactive issue management to ensure complex programs operate smoothly and deliver intended growth and retention outcomes. The Strategic Account Manager partners closely with Account Managers, Business Development, Product, Operations, Implementation, and Client Payment Services (CPS). Primary Responsibilities: Client Support & Optimization: - Provide enhanced, hands‑on support for complex and high‑impact Commercial Card clients. - Partner with Account Managers and Business Development to drive usage growth, optimization, and realized revenue. - Support activation of advanced or complex use cases, including campaign enrollment, supplier enablement, and optimization ini...