Patient Care Assistant

Job description

PURPOSE AND SCOPE: Entry level position working in the home therapies setting under the oversight of the HTRN to assist in coordinating patient appointments and ensuring an outstanding patient experience. Will serve as the point of contact as it relates to the patient’s appointment from check in to departure including supporting the Patient Care Teams’ needs. PRINCIPAL DUTIES AND RESPONSIBILITIES: Assists with administrative duties related to the patient’s appointment - Greets new and existing patients and notifies Patient Care Team of their arrival. - Schedules appointments and places appointment reminder calls; including scheduling appointments for access placement and removal. - Answers home therapy program calls and follows up on voice mails with the applicable care team member. - Coordinates transportation assistance as needed. - Prepares room/ space for patient arrival: Ensuring space is clean and meets FMCNA Infection Control standards. - Places supply orders and follows up on any patient related orders with customer service, as needed. - Prepares needed items for each patient including education materials and lab supplies. Tracks extension set changes, vaccine due dates and...