Senior Technology Service Management Analyst

Job description

Senior Technology Service Management Analyst Hybrid-Wilmington, DE: Monday through Friday 8:00 a.m. to 5:00 p.m. Summary: The primary role of this position is to provide Tier 1 application support for our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Tier 1 support team using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction. You will work as a member of the Enterprise Technologies team supporting a newly formed Global Financial Solutions (GFS) business unit reporting to the ET Director. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. Some of the things you will be doing: - Providing support to all internal/e...