911 Call Processing Specialist

Job description

Strathcona County Emergency Services provides twenty-four hour, seven days a week emergency communication and dispatch services to Strathcona County and other partners. The 911 Call Processing Specialist is responsible for answering, processing, recording, and dispatching requests for both emergent and non-emergent incidents. Engaged as an integral part of the community’s emergency response system, the 911 Call Processing Specialist provides clear, accurate and customer focused communications to assist in an efficient and effective response. This posting is for 2 hourly positions Key Responsibilities: - Efficiently answer 911 calls and transfer to the appropriate agency within established guidelines - Calmly obtain all required information from callers with complete accuracy - Ensures functions of the Communications Centre meet quality management standards - Maintain confidentiality and FOIP regulation - Support continuous improvement with accurate record keeping and commitment to efficient operations - Work as a team member in a high stress environment, and manage a variety of tasks simultaneously Qualifications and Skil ls: - Emergency Fire Dispatch Certification from the Nationa...