Service Support Administrator

Job description

Purpose of Role: The Service Support Associate provides a key interface with the customer, coordinating all aspects of supporting Capital Equipment in the field including equipment servicing and repair processes. Working in a team environment in conjunction with the Technical Services Team, the successful candidate will demonstrate excellent external and internal customer focus throughout. Specific duties will be assigned under the direct supervision of the Head of Service and Technology Support. Principal Duties and Responsibilities: - Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer. - Proactively respond and manage customer calls/queries in a professional manner assigning service jobs with engineering team. - Update the Navision Service Module with logged actuals for repair, inspection, PPM, contract, and scheduled call outs including print and posting corresponding invoices. - Maintain accurate equipment lists with customers incl. items equipment exiting warranty. - Inform customers of products in the field going End of Life/End of Service to help drive sales/replacement of legacy equipment in the fi...