Application Support Analyst

Job description

Company: Mercer Description: We are seeking a talented individual to join our Operations and Technology team at Mercer. This role is available in either Melbourne or Sydney. It is a hybrid position with a requirement to work in the office at least three days per week. As an Application Support Analyst , you will provide high-quality support to the Operations business across the Pacific Region, enabling the delivery of administration services to Operations clients. You will be part of a dynamic team responsible for system configuration, application maintenance, and resolving technical issues while collaborating closely with various functional teams. We will count on you to: Manage activities to investigate, triage, diagnose, and resolve complex application issues, working with internal and occasional external clients, IT departments, and suppliers. Provide best practice communications, guidance, and support to users until tickets are resolved. Conduct scope and solutions analysis for project-related activities and provide application management including monitoring, installation, configuration, and administration. Initiate post-incident/implementation reviews and own remedial activi...