Shift Lead (Miss J's)

Job description

Job Summary: The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high-quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Miss J's Cafe standards. Key Responsibilities: Team Leadership & Supervision: - Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment. - Motivate team members to achieve individual and store-wide goals, including customer service, speed of service, and cleanliness. - Assist in training and mentoring new employees. Customer Service: - Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary. - Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction. Operational Efficiency: - Oversee the preparation and serving of food, ensuring it meets Charley’s Cheesesteaks’ quality stan...