Investor Services Senior Associate

Job description

The role holder will be responsible for the daily supervision of the Transfer Agency A1’s and A2’s providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for A1’s and A2’s on technical and client queries. Job Description: Principal Accountabilities: · Day to day supervision of the Transfer Agency A1’s and A2’s ensuring daily, weekly and monthly deliverables are met in accordance with internal controls. · Review cash, end of day and sign off on checklist to ensure full reconciliation of all cash accounts. · Review of the ‘Dealing Date Report’ to ensure all trades are accurately booked in ISS. · Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries. · Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks. · Actively manage day to day relationship with the clients, escalating issues to their Manager when required. · Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and p...