Front Desk Specialist

Job description

Summary To accurately check patients in and out by verifying insurance, collecting payments, signature forms, and maintaining patient records and accounts. Maintain patient flow in physical clinic visits. Essential Functions: - Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents - Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards. - Register patients, update patient records, and verify insurance accurately and timely. - Determine, collect, and process patient payments and address collection and billing issues - Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures - Balance daily patient charges (cash, check, credit cards) against system reports - Complete closing procedures by preparing closing documentation and submitting required reports Marginal Functions: - Follow company procedures related to workers’ compensation and occupational medicine patients - Respond promptly to customer needs, provide excellent customer service, ass...