Call Center Manager - Medicaid

Job description

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Contact Center Skills: Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT: As a Customer Service Sr Manager, the work you’ll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in m anaging the activities of a call center and providing a productive and motivating working environment. - Manage and oversee day-to-day operations of a Medicaid related Call Center - Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service profess...