Reservations Agent

Job description

Join Our Team as a Reservations Agent: Are you passionate about hospitality and creating seamless guest experiences from the very first interaction? We’re looking for an experienced Reservations Agent who thrives in a fast-paced environment and knows how to turn every inquiry into an opportunity. In this role, you’ll be at the heart of our guest journey, handling reservations with precision, promoting our hotel’s offerings, and maximizing revenue through strategic selling. What You'll Do: Respond to all reservation inquiries in a prompt, courteous, and professional manner Maximize revenue by identifying and securing sales opportunities Apply yield management strategies to optimize pricing and occupancy Monitor room inventory and manage availability across room types Maintain accurate reservation records and generate required reports Stay up to date on booking trends, demand patterns, and market conditions Support guest recognition initiatives by maintaining detailed guest history Collaborate with internal teams, booking partners, and management Promote hotel services, amenities, and special offers to guests Resolve guest concerns and build lasting relationships What You Bring: Prev...