Professional Services Consultant

Job description

Join OneAdvanced We’re looking for a proactive, customer-focused Solution Consultant to join our Workforce Management (WFM) team. In this role, you’ll take ownership of live customer projects while acting as a trusted technical partner supporting service excellence across the Housing sector. You’ll collaborate closely with internal teams and customers, ensuring solutions deliver real operational value. What You Will Do: Drive customer success and operational excellence across WFM solutions by owning service delivery and continuous improvement. - Act as the primary point of contact for your customers and projects, ensuring a seamless experience - Collaborate with delivery and support teams to embed customer context into technical resolutions - Deliver billable work across WFM solutions, maintaining utilisation and contributing to revenue growth - Support Major Incident processes and contribute to root cause analysis - Lead and validate post-incident reviews (P1 & P2), ensuring clear, customer-ready summaries - Provide technical governance on system implementations—assessing risk and defining remediation plans - Represent technical operations in customer service reviews and own follo...