Client Architect

Job description

What success looks like in this role: The Client Architect who is responsible for the end‑to‑end architectural design, assurance, and lifecycle alignment of the End User Productivity and Service Desk (EUPSD) services, ensuring alignment with the organization Enterprise Architecture and long‑term technology strategy. The role provides authoritative architectural leadership across complex, multi‑vendor environments and acts as a trusted advisor, with formal design authority for service changes, contract compliance, and in‑service capability sustainment. RESPONSIBILITIES: Lead and govern the design of enterprise‑scale End User and Service Desk solutions aligned to the organization Enterprise Architecture Framework. Translate business requirements into secure, scalable, and supportable service designs across the full solution lifecycle. Provide architectural advice and guidance to the Department and its business units, ensuring alignment with technology strategy and roadmaps. Act as design authority for all material service changes, ensuring architectural integrity, contractual compliance, and operational sustainability. Collaborate with service partners, product vendors, and other sta...