Training & QA Lead - Customer Support

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Training & QA Lead - Customer Support to join our team in Romania, Bucharest! About the job: We are in the early stages of building our Customer Support function and are looking for a Training & QA Lead with strong iGaming experience to help establish the foundations of a high-quality, compliant support operation. This is a hands-on role combining training delivery, day-to-day QA execution, and ownership of training and quality frameworks. You will design and deliver onboarding and ongoing training programs to ensure support agents are ready to represent our brand, support players effectively, and meet regu...