Technical Specialist - National Account Support

Job description

Join our Toyota Material Handling Team as a Technical Specialist! The Role: We are seeking a passionate and dedicated Technical Specialist who brings energy, curiosity, and a problem-solving mindset to the table. In this role, you will provide expert technical support to our dealer network and help ensure exceptional customer experiences. You’ll identify issues, determine root causes, and guide solutions that keep our products performing at their best. Collaboration, innovation, and clear communication are key—especially when supporting our dealerships and partners across the network. If you thrive in a fast-paced environment, enjoy helping others succeed, and have a knack for diagnosing complex technical challenges, you’ll feel right at home here. What You’ll Be Doing: - Provide remote assistance to dealership technicians on maintenance and repair of our equipment. - Deliver guided diagnostic support using technical documentation and specialized tools. - Support the resolution of complex technical challenges and escalate as needed with clear documentation. - Recommend product improvements based on customer feedback and field data. - Partner with Sales, Marketing, Product, Training...