Classified Support Technician

Job description

Overview Edgewater Federal Solutions is seeking a Classified Support Technician to help support a major national laboratory. The qualified candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. The candidate shall provide tactical-support personnel for the services described below. Responsibilities: - The responsibility of a Classified Support Technician is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction - Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. - In some cases, the technician will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization. - The technician will be capable & effective in promoting internal education. - Provide comprehensive Phone, Chat, and Deskside Suppo...