Customer Service Supervisor

Job description

Building a sustainable tomorrow BAM Site Solutions are looking to recruit a Customer Service Team Supervisor to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Coordinators. This is a full-time role working on site at Kilsyth. In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. Making Possible: - Lead the regional customer service team, ensuring prompt response to client enquiries. - Ensure transactions are processed efficiently with customers kept updated on progress. - Assist with the resolution of customer queries, coordinating with relevant departments - Ensure the customer systems are kept fully updated and track progress accordingly. - Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained. - Monitor the supply chain and provide feedback on performance against agreed SLA targets. - Provide feedback on service level and...