Customer Service Officer - Leisure Centres

Job description

Job Description: Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact at our Leisure Centres. - Casual Opportunity - $42.25 per hour plus Superannuation - Join the City Lifestyle team Locations include: - Splash Aqua Park and Leisure Centre - Craigieburn Sports Stadium - Broadmeadows Aquatic and Leisure Centre - Sunbury Aquatic and Leisure Centre What you’ll be doing: - Create a welcoming, inclusive and community-focused environment for all visitors across aquatic, fitness, and recreation areas, ensuring every interaction reflects Hume’s commitment to exceptional service. - Engage with members and guests to understand their needs, actively promoting Centre programs such as swim school, group fitness, gym memberships, sports competitions, and community activities. - Deliver high-quality front-line customer service across reception, café/kiosk and program areas, supporting the smooth day-to-day operation of...