Support Services Manager

Job description

Lead Operational Excellence in Aged Care Are you a dynamic operational leader who thrives on creating exceptional environments, leading diverse teams, and delivering outstanding service outcomes? Good Shepherd Lodge is a respected, values-driven community aged care organisation in Mackay, committed to delivering high-quality, person-centred care. We are seeking an experienced and motivated Support Services Manager to lead our hospitality, maintenance, environmental, and operational support teams within our residential aged care community. This is an exciting opportunity to play a critical leadership role in ensuring our residents enjoy a safe, welcoming, high-quality environment every single day. Why Join Us?: At Good Shepherd Lodge, we know that exceptional aged care is about more than clinical care — it’s about creating a warm, comfortable, and well-run home where residents feel valued, respected, and supported. As our Support Services Manager, you will: - Lead multiple operational teams across catering, cleaning, laundry, maintenance, and grounds - Drive service excellence and continuous improvement - Influence resident experience and organisational culture - Join a supportive a...